Category: Oracle Faqs
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Do I have direct access to the file system associated with my service?
No. You can’t access the file system for your service. Your service is managed by Oracle.
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Is there a charge for Oracle Support in addition to my subscription fee?
No. Support is included in your subscription fee.
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How do I get support for Oracle Analytics Cloud?
Go to My Oracle Support and create a service request.
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How can I find information about the identity provider my Oracle Analytics Cloud uses?
If your cloud account offers identity domains, your Oracle Analytics Cloud uses identity domains to manage users and groups. You can access information about the identity domain your Oracle Analytics Cloud uses on the Additional Details tab in the Oracle Cloud Infrastructure (Domain name, Domain URL, associated identity application). If identity domains aren’t available in your cloud account,…
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How do I configure VPN connectivity for my service to my network?
VPN is a separate feature from your service and is available to use with some Oracle Cloud services. Contact your Oracle representative for more information.
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How do I add the IP address of my Oracle Analytics Cloud instance to my database allowlist?
See Add the IP Address of Your Oracle Analytics Cloud Instance to Allowlists.
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What network options can I use to manage access into and out from my service?
Oracle Analytics Cloud provides options to restrict access when deployed with a public endpoint or a private endpoint. See Restrict Access to Oracle Analytics Cloud Deployed with a Public Endpoint and Deploy Oracle Analytics Cloud with a Private Endpoint.
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Why does the status of my service show as “Updating”?
In Oracle Cloud Infrastructure Console, the Updating status indicates that your Analytics Instance is undergoing maintenance or in the process of scaling up or down, paused or resumed. You can’t perform other lifecycle operations (such as pause, resume, and scale) while the status is Updating. When the status changes to Active, the operations become available. See .
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Can I postpone or reschedule service updates?
We’re working on a new feature that allows you to categorize your Oracle Analytics Cloud instances so Oracle can apply updates on a sequence. The feature gives you direct control over the update sequence. You can be the first to explore new features and stagger updates between your environments. More information about this new feature…
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Does Oracle send notifications for all service updates?
Oracle notify customers about service updates that introduce new product capabilities to help users take advantage of new product features. We don’t send notifications for maintenance updates that contain stability improvements to existing product features. All updates to Oracle Analytics Cloud have zero customer downtime.